I went into a Quiz store in the Crescent in Limerick. I tried on a teal jumpsuit in a size 8 and asked the clerk to hold it for me and that I would come back soon. She took my name and told me that was fine. Less than an hour later I returned to the store, told them my name and described the jumpsuit. They held up a teal jumpsuit in the exact same style and asked me was that it, to which I said yes because it was the same style and colour as the one I tried on and asked them to hold and I had given them my name twice. At home I wanted to try the jumpsuit on and to my shock they had given me the jumpsuit in a size 16. I bought this on a Saturday for my university graduation on the Monday. This left me in a panic with nothing to wear for my university graduation ceremony on Monday morning. I emailed Quiz directly about it and explained the situation to them and expressed my dissatisfaction about being handed the wrong sized jumpsuit after giving my name twice and returning within the hour of asking them to hold it for me. They offered me a measly 20% discount off my next purchase despite the fact that as a student I get a 15% discount anyways and would obviously not be able to use the two discounts at once. I told them that this compensation was basically worthless to me as I already get the 15% discount and they did not seem to care and said that that was all they were going to offer. Obviously this was all my bad experience was worth to them. They clearly don't care about customer satisfaction thus I have lost faith in their company and will never shop there again.