Worse customer service ever I’ve never shopped online before but about 2 months ago I discovered Quiz dresses. There’s a wide range of dresses and at first glance I thought they were a good price. I ordered x3 times with various orders, totalling to about 10 dresses. I found the one I liked and sent the rest back but one side around the bust seemed bigger than the other and around the neck piece, the stitching was slightly pulled out. I sent the dress back and ordered the dress again - a size 14 and a size 12. The dress is for a wedding I’m attending in Cyprus 18th September and I wanted to make sure I had a dress in advance. The size 14 was still not a great fit around my bust but the size 12 fit nicely however I noticed a pull in the front of the dress. I contacted the Quiz customer services on 04th September requesting that they send me a replacement dress and sent pictures of the snag. 07/09 the customer service team advised me the dress was out of stock so they were unable to send me a replacement. The team told me to send the dress back so I could get a refund but this didn’t help me as I would be left without a dress and didn’t have any time to go shopping in between a busy work period and moving house. On 09/09 they offered me a £3 refund which is a complete and utter disgrace. A member of the team told me it was only 1 imperfection on the dress so there isn’t much they can do. 11/09 I emailed Quiz advising the size 12 dress was back in stock and asked them to send me a replacement. They said that I needed to return the dress first but I didn’t want to send this back and then risk them not sending me the replacement dress in time. My thought process was that I would wear the snagged dress if I didn’t get the replacement dress even though this shouldn’t have to be the case. The customer service team told me to order the dress as normal which incurs the £3.95 delivery charge. I don’t think its fair I should have to pay the delivery charge again as I wouldn’t need to reorder another dress if the dress was quality checked before it was sent to me! They should be emailing me telling me the dress is back in stock, not the other way around. 12/09 customer service team said they are looking into my query. I chased the team 12/09, 13/09 and today but still have not got anything. I called a number I found online but the lady she was unable to do anything to help as the customer service is only contactable via email or call back. I also raised a complaint on Resolver (https://complaint.resolver.co.uk) but its been 12 days and still no updates at all! I’m leaving early morning this Wednesday without a replacement dress and dealing with the customer service team has been absolutely rubbish. I work in customer service myself and understand what its like when complaints like this come in so I don’t usually do this but im so frustrated! Complete disappointment. Strongly recommend to never use quiz clothing as quality is rubbish and customer service is even worse.