Awful! I love in store quiz but they have alot more online so I ordered two things online both arrived one top to small, not overly fussed return it and buy a bigger size. Jumpsuit just didn't look right so I returned. Easy. No I got the refund for the top but not the jumpsuit? I emailed asking what was going on as it had been 2 weeks and had nothing, and was emailed back by all different people, some saying couldn't find the return? And then eventually one replied with the item but had a picture with a massive hole in the back saying I returned it like this? And said they know it wasn't send out like this, which I agreed i didn't receive it with a hole but not did I return it with a hole!! And they were rude and not helpful at all and said it's my fault and I will not get any money! I was appalled by the customer service, the rudeness and unhelpfulness!!! Will never order from quiz again, money down the drain and extremely rude staff!!