Returned 5 dresses which were bought for my Daughter, but they only refunded three leaving me £230 out of pocket! All five were in the same parcel, so they've obviously received it and they've signed for it undamaged so the two missing dresses must have been in there! Non-existent customer service, totally un-helpful. Going to a Solicitor today to take them to the Small Claims Court. I've NEVER had such shockingly poor service from any company before !!!
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