I've been a loyal customer of the RAC since I was 19. I'm now 64. I used to always have both my car insurance and breakdown assistance with them. The insurance cover I cancelled a couple of years ago because I became fed up with the premiums rocketing up each year despite me never once making a claim - so much for years being a loyal customer. Just where was your loyalty to me RAC? The breakdown cover I kept. I've renewed it every year over the years despite only ever calling them out twice. Having it gave me peace of mind. However all this changed a couple of weeks ago. My car wouldn't start. No warning just suddenly refused to go. Called out RAC. Arrived promptly. Lovely chap both helpful and friendly. Run tests and announced car needed new battery. Fair enough I thought however a bit staggered when told cost would be £215. I was in a bit of a fix really because if I turned the engine off the knackered battery wouldn't re-start it. So I bit the bullet and coughed up. Whilst the battery was being replaced I took the opportunity to go on line and check the prices of stop-start batteries supplied and fitted by RAC patrolmen. The same make and type suitable for my car was advertised at £70 less. I queried this with the patrolman who could offer no explanation why this was so. With a sigh of reluctant resignation I had no choice but to suffer the misery of pursuing the matter through the RAC Customer Services route. What a waste of time that was. Endless hours of waiting for calls to be answered that never were and composing emails that nobody ever replied to either. All I wanted to know was why their was such a difference in the price I was charged for the battery fitted to my car versus prices advertised on line. But I got no where and the more RAC Customer Services blanked me the more annoyed I got. My query soon became a complaint. After 2 weeks trying I did eventually get to correspond (by email) with some officious woman who simply dismissed my query without neither answering it or indeed offering any kind of tangible explanation. To me it was clearly a bluff to cover up a scam. I felt I was deliberately sold the more expensive model of a manufacturers battery when a cheaper model made by the same Company could have sufficed and been fitted. And if I'm wrong and it were a case that the Patrolman only had the more expensive model in stock on board his breakdown van then why could someone at the RAC just admit that and say so? The experience has just left me feeling I can't trust the RAC.