RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,833 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,833 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been with the RAC since 2015. My renewal came through and the price was ridiculous when I tried to cancel they offered a better price and an extra months cover free. I stupidly renewed and for the 1st time yesterday had to use their services. The wait was so long in the end I cancelled. Definitely will not be renewing again!!”

Helpful Report

Posted 11 hours ago

“Car won’t start, even with jump leads. Called up just after 3pm. Latest update at 5.30pm stated eta 10-12am. I am paying hundreds every year, not needed their service for a few years but never had to wait that long. Will not be renewing”

Helpful Report

Posted 1 day ago

“I wouldn't award 1 star if there was a 0 option. rang at 10am 5hrs later still waiting. The get to me time just keeps moving further out.”

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Posted 2 days ago

“I booked a home service. I stayed in all day for the mechanic not to turn up. It then took hours to submit numerous complaints (their complaint process doesn't work properly, coincidence?) for them finally to offer an insulting 10% (£17) off the service cost (assuming they turn up) A local garage did it for £50 less. AVOID”

Helpful Report

Posted 2 days ago

“Excellent service by call handler, regular updates by text. Prompt response by RAC engineer. Updated by phone on imminent arrival. Fast fix and advice. Well done 👏 RAC. Incredible service”

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Posted 3 days ago

“I called this breakdown yesterday and they said we will come in the morning. When I called in the morning, this girl spoke and said I can't help you. If your car's tire is a little damaged or there is some problem, I can't come for any help.”

Helpful Report

Posted 4 days ago

“Have been a RAC member for over 20 years, have used the service 3 times in total, the last one (3 years ago) was pretty poor, I broke down on the way home from work, called the RAC (via the web site which is the only option now days), was advised someone would be with me within 4 hours ! After 5 hours a mechanic arrived, apparently he was assigned to my job from Leicester, some 80 miles away! He diagnosed faulty coil packs and towed me home. To be honest he was a nice guy, but he didnt have much good to say about the RAC, and that they were stretched and not happy to have to face disgruntled customers. Well my latest renewal has arrived, 30% higher than my previous years' permium, and unfortunatley I will not be renewing. Just checked Green flag, similar cover, 30% cheaper, so guess what?”

Helpful Report

Posted 4 days ago

“It took 6 hours to fix a flat battery, despite advising that I had an elderly disabled passenger. Logged call at 7pm got home at 1.50 am. RAC operative was rude, disinterested and real jobsworth. Subcontractor was contacted by RAC after 3 hours, and service from them was excellent. Can’t believe I’ve wasted so much money on membership over the years, will be going elsewhere.”

Helpful Report

Posted 5 days ago

“Wouldn't allow my registered support dog in the tow truck and was told to get my own transport despite being told on the phone it would be ok. Was told to keep my support dog locked in my car, cold and in the dark on his own on the back of the lorry. Driver wouldn't even hear that I I needed the dog. Been with RAC 10 years. Complaints department unapologetic and unhelpful. I can see no reason to stay with RAC because my support dog is with me 24/7.”

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Posted 6 days ago

“Absolutely unbelievable. I've recently joined after 40 years with the AA. I had a recurring problem and the AA kept telling me different things all of wich were wrong. The guy came last night diagnosed the problem exsplaning exactly what it was and actually fixed it. Gave me good advice . This guy was 100% top marks to you sir and thankyou 40 years wasted with the AA.”

Helpful Report

Posted 6 days ago

“Wouldn’t even give them 1 star if that was an option. My mum has been left on the side of road at night by herself for over 8 hours with my young sister at home on her own. Agents getting aggressive on the phone saying ‘if she feels scared because she’s a woman to call the police’ and will terminate the phone call because it’s ’not an emergency’. She spoke to them at 2pm they originally said 6:30-8:30pm so she waited, then changed to 11pm-2am. Sat crying in a cold car, what is the point of paying for a membership”

Helpful Report

Posted 1 week ago

“I would not even award a star if the option was there for zero stars totally let down”

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Posted 1 week ago

“I've broke down several times and on average I spend 30 mins on the app trying to report the break down first of all. Then it takes 1-4 hrs to just get a patrol out. I've found d this is on average 4 hrs wait Tim so far. Staff issues clearly. Expensive too. And staff over the phone nearly everyone I spoke to on several occasions clearly don't like their jobs as they have one slow tone....”

Helpful Report

Posted 1 week ago

“I would give it 0 star if possible, basically booked a battery replacement, guy never came.”

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Posted 1 week ago

“Terrible service rang at 9.20 am then told it be 6.50 pm before I was seen to.thats nearly 10 hours. It's not acceptable I will be cancelling my membership”

Helpful Report

Posted 1 week ago

“I call the rac for recovery and the staff on the phone was Very rude and unprofessional The guy who came out was more professional and helped me out the best way he could. And I will give him 100% credit for all the help he gave me and made sure I got back home in my car wish I should of really drove with the way it was”

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Posted 1 week ago

“Bad service”

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Posted 1 week ago

“Broke down at 18.10 and was told I would have to wait until 22.10! Yes four hours and I wasn’t in the middle of nowhere. Found out that we had AA cover and they turned up within the hour.”

Helpful Report

Posted 2 weeks ago

“I've been with RAC for year's they used to be good. But in the last few year's not to good. So going to use a different breakdown service as soon as my membership runs out.”

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Posted 2 weeks ago

“You are just useless,I don't know why you're still operating Why should I have to wait for 6 hrs for recovery Idiots”

Helpful Report

Posted 2 weeks ago

RAC is rated 1.4 based on 2,833 reviews