Really rating should be nil!!! I called to ask for assistance at 12.44pm and was told it will be approx 4-5 hours before they could send anyone out. I am a woman in the car on my own, okay I was sat in a car park at the petrol station with nothing else around remote area just over an hour from home. Kept getting texts saying they are busy, delayed, due to the current situation, traffic very busy. But after 4 hours waiting I rang to ask what was going on, I was then told that they estimated that someone would be with me at 19.55!!!!!!! Nearly 7 hours waiting for help absolutely appalling, I did check that they were aware that I was not at home and that I was a woman on my own, the answer I got was there is nothing more they can do to help me they are just the call centre. After a few exchange of words I was offered a taxi to take me home , over an hour away and come back in the morning!!! What an absolute Joke. At 4.45 I had had enough and sorted it out my self. I got home at 19.00 and had a text saying that someone will be with me in 20 mins depending on traffic, I rang the number the mechanic gave me he said that he had only just been given the job 10 minutes ago....... what more can I say???