Broke down with a baby and toddler in the car, took 20 mins to get through to talk to someone, then got passed arround, then was told someone should be with me in 45 mins, after an hour no text to update me, called again, hadn't even been booked in to send help, re-arranged, we all went home in a cab, after 2 hours still no update, some will be with me in an hour, 2 hours later still no updates, went to bed, woke up at 6am with the kids, then got a text to say he will be arriving soon, - never ever use RAC
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