Waited over three hours for RAC to turn up one evening after being told many times that they were on the way and will be with me shortly. I eventually sorted the problem myself around midnight after you tubing some tips. A few weeks later I had to call RAC again for help as my van wheel had sunk into some thick mud. I wasn’t made aware there would be a charge for this call out when booking the recovery or by the recovery man himself. It cost well over £100 for that call out so I called RAC to cancel my membership once it finishes in two months time. I received an email back from them straight away saying my membership has been terminated straight away and I won’t be due any money back as I’d received a call out in the past year. Absolute joke of a company, terrible customer service. Would NEVER EVER use RAC again!!!!