I have had 2 issues with the RAC and really should have learnt after the first one. The first problem was when my car broke down on the M25 and I managed to get it into Clacket Lane services where they reappeared my told me they would be with me soon then went silent then finally picked me up the following afternoon having left me stranded for over 20 hours. I should have learnt my lesson and changed company but stupidly I let it renew thinking I couldn’t have problems with them twice. Well now I have a new issue they had previously replaced a battery on my car with one of their own that has a 5 year warranty expecting that if the battery failed they would replace it at any time in those 5 years assuming I met the conditions outlined on their website (see attached picture) there was no fault with the car I have driven more than the minimum amount of miles they state and there had been no accidental damage so everything they lost on their website was fine and as far as I was concerned when the mechanic from the RAC said the battery was faulty and it wasn’t the car I expected a replacement however he stated that because my battery had gone flat it voided the warranty despite the reason the battery had gone flat being that the battery was faulty. I complained and they have now emailed me a different set of conditions (also attached as a screenshot) that says if I let the battery voltage drop below 11.9v the warranty is void despite the reason the battery dropping to that level being that there is a fault with the battery they sold me basically making the battery warranty worthless. They charge substantially more for the batteries than other places but I thought it was Roth it for the 5 year warranty on the product not realising that the 5 year warranty had terms and conditions not explained at the point of purchase that mean the warranty is worthless. It is a complete scam to con you into buying batteries with a warranty they have no intention to honour. That coupled with the horrendous amount of time it now takes them to come to a callout makes them a terrible company to have a policy with you should avoid at all costs.