Ex employee hence the anonymity; in brief RAC and concentrix are awful companies. I had to speak to people on multiple occasions where they had been waiting over 10hrs by the roadside, this service is not on, especially if you advertise yourselves to be one of the best when in fact it's the opposite. Throughout the covid pandemic I was let go 4 times in a year, no furlough or sick pay, when demand increased they asked me to come back which I happily did as there was no other option to gain income for me, they could've easily put me on furlough but I guess it's always the cheaper option with this company. To summarise, the RAC is kept afloat by it's staff, the patrol men really keep that company in business however there simply aren't enough of them thus causing massive delays which isn't good if you're broken down on the motorway. Training is adequate but like previously mentioned they don't give a s*** about their staff, I understand this year's been hard for everyone, rac included, but I don't think penalizing workers is a good way to help the issue. To be clear even if they did put me on furlough I would still say the same thing about the company.