My car broke down at 11.30 within half an hour which was great but the patrol that came to attend refuse to help because i forgot my id i told him if he goes back on my history he will see that is the same car i always called for breakdown and it is register with RAC. I offer to ask my partner to sent a pic of my id he refused that he wanted to see a physical id i show the app on my phone he told "anyone could download the app" i have proof of address in my car with my name plus an oyster card from TFL with my picture on still he refused to help he just wanted to leave i could not believe. Then he said i can pay £100 for my car to be tow i asked him if i would get refunded once i provide my id he said no and before he left he me asked to make sure to have nut so thats who ever is coming to fix can use and RAC do not provide the nuts. I could not believe what i was hearing. And he left me there result of that i had to ask my partner to bring the id and i had to wait another 3 hours for someone to come for help But the second driver that came was really helpful and he provided the nuts to fix the car.