Very professional response from woman who took my call. I had had a blow out due clipping an old stone kerb while manoeuvring round a huge truck in a tiny village street. Prompt response from patrol but roads are very quiet in my area so no surprise there. I was met with scorn and snide remarks about my poor driving skills (did the kerb just jump up then?) and how "if people will buy a car without a spare wheel this is what happens. RAC cover comes with my car but would not choose to use them otherwise based upon this experience. Better training in customer service needed. Plenty of young people looking for work so get rid of these jobsworths who think they are too good for their job.