I waited 7 hours for breakdown! In the middle of the night. Was scared my phone would go dead before I even got asked where I was because they kept me on the line for so long before asking any details. They told me 23 hours at first, by the end of the call 3-4 hours. So waited and waited thinking they must be so busy at the moment, every 30 mins they sent me a automated text saying they will be with me soon- false hope! After the 4 hours I stopped even getting messages at all like they abandoned me. Then called them again, they asked if I want to leave my car (where burnt out cars seen in countryside) and get taxi, persuaded them to do more. Third party tow truck not mechanic eventually came after grumpy call, towed me home. Next day called RAC as car still not been looked at, the guy came a lot quicker, in an hour, very helpful though what he thought was the issue, 2 garages since said that was not the problem. Such an ordeal I don't trust the RAC and their automated services are clearly not working. RAC "they will leave you stranded for 7 hours"