Had car breakdown on 27/3/21 RAC arrived and told us it was the battery. We told the RAC man car was under 2 years old so we thought VW would cover it. He told us no as it was a consumable and offered to sell us a battery which we agreed to buy as a Saturday afternoon and could not ring VW to check. We believed what he told us!! Charged £214 then on the 12/4/21 my car broke down at traffic lights. Had it booked into VW dealership who adviced wrong battery fitted and not compatable with my car and the had to pay £260 for a correct battery !! Also if original battery had been on the warranty would have covered it and it would have been free !!! So I contacted complaints and sent evidence from VW about incorrect battery and they refuse to refund. No explanation just they have looked into it and will not refund!! So now I’m £474 out of pocket due to wrong advice from RAC! They don’t seem to care what service they have give . Feel very let down and out of pocket !!