Absolutely disgusted by the service we received today! We broke down and our insurance company who advised us we only had cover for 15 miles. Unfortunately we was 34 miles from our destination. Was put through to RAC and they advised us it would be an additional £100 to recover us to the address! Yes... £100... For the extra 19 miles! Paid this and awaited recovery. Technician turned up and advised we would need a flat bed. So waited for a flat bed to turn up. During this we asked to change the address to another address that was 32 miles away (closer than the original address) had a phone call from RAC Advising us the new address was further away according to there systems as it was done by how the crow flys apparently (I'm sorry but I did not know RAC was trailing flying recovery trucks) and would be another £10 so had no choice to pay this, found out later on from the recovery driver he was waiting in the yard for an hour for RAC to change the address. Had a taxi back to the address and was waiting for the recovery truck to turn up, when we had another phone call from RAC advising that because the vehicle was lowered (by 35mm) which is nothing they would have to use specialist equipment to recover the vehicle and this would be another £50 which we did not have the money for as had to borrow some money from a family friend to cover the £110 in the first place. This brought the total to £160. Found out later on from first choice recovery (Who were absolutely brilliant during all of this, the recovery driver even stayed to help us get the vehicle on the driveway which he didn't have to do) that the vehicle was already on the back of the truck at this point and all the driver had to do to get it on was to use the winch. And RAC tried to get the recovery driver to take it back off the truck and leave it there because we couldn't pay the extra £50 for "specialist recovery" Amazingly First Choice recovery offered to pay the £50 to RAC for the "specialist recovery and we want tho thank them very much for this kind gesture! This is absolutely disctusting on the RAC's part, from start to end it took nearly 6 hours to get the car back to the address. I was looking to take out cover with RAC but after this experience I definitely will not be doing this but will be taking out a policy with Green Flag as it is alot cheeper and you receive 100% better customer service as I have been with them myself previously.