Car not turning over, which I suspect to be the battery or alternator so I call out the RAC. I pay them almost £120 a year so I expect it won't be too much of a problem. Four hours later still nothing except 'sorry you're waiting' texts and I decide to give up (it was a bank holiday so I assumed they would be busier than usual). I call again about 5 days later (bank holiday has now well and truly finished). SIX hours later the technician arrived. Still, not his fault so no hard feelings at all. He tests the alternator and battery and the battery is outputting 5v when it should be outputting 30v. He then proceeds to try very hard to sell me a £130 battery. I managed to resist his hard sell as I had checked online in the 6 hours I had to wait and found one a bit cheaper locally. The technician persists for ten minutes, but I resist and he's on his merry way. Today I go to get a battery fitted at a local garage, the mechanic tests it and it's working perfectly. Holding charge and outputting fine. I am absolutely disgusted that a big company like RAC would employ these tactics. Taking advantage of a vulnerable situation to try and pressure sell unneeded items. What if I were an elderly person, or a woman alone at the side of the road? Every word that came out of that technicians mouth was a lie to try and scam me into buying an overpriced battery that I did not need. This is incredibly predatory. How many other people have RAC scammed like this? I have never been so unhappy with a company and their conduct before. If this review stops even one person from signing up and experiencing what I have then the money I spent was worth it. AVOID AT ALL COSTS! I will be telling every person I know and anyone who will listen of my experience.