As other reviewers experienced, RAC is not an emergency service. After 5 hours of waiting for them and false promises and wanting me to wait another 3 hours for a recovery vehicle I cancelled and abandoned my car and sorted the issue the following day through my own sources. I complained and all I received was a polite lip service but no compensation nor any further action. Basically, the only way to hold them accountable is through this review site. I certainly will not be using RAC as I consider them a waste of time and will call a local garage in the future for help. I think they only have a handful of vehicles and mechanics for the UK but plenty of customer service personnel!! So their strategy is to bank all the premium, maybe rescue a few people as and when they feel like it and if any one complains they have plenty of trained office staff to make insincere apologies and hope the matter will go away! To expect anyone to wait more than 2 hours is unacceptable and inhumane!