Stranded for almost 11 hours. AVOID AT ALL COSTS! I broke down at 5.25 pm, car undrivable due to clutch issue - took RAC over 5 hours to send through to a third party because they had no one available. Then instructed for the wrong vehicle. I was 15 minutes from home, and didn't get home until 4.30 IN THE MORNING. "sorry, this isn't the service we provide" Well, it is, because that's what happened to me. And they don't offer any compensation - all they are prepared to do is offer me a discount on a further renewal? Why on earth would I stay with a company that would leave me stranded for that long? I'm not risking my disabled partner being stranded for that long, luckily she wasn't with me. over 11 hours I'm not getting back, the knock on effect from a sleepless night stuck in the cold was horrendous. Appalling. Avoid at all costs.