Utterly hideous experience, this is an absolute shambles of a company! We were stranded at 9pm with 2 young kids just 20miles from home. On calling they advised us it would be a maximum of 5 hour wait and that they wouldn’t call us back until they were 10mins away?! After an hour kids were getting restless so I took a taxi home with them and left poor hubby by the roadside. After multiple calls to them for a status update they finally called him at 12.40am to say they were terribly sorry for the delay and they would call back in 10 mins to give him an accurate time. 1hour later he calls them to find that they only logged the callout at 12.40am and they told him he had another 7hours to wait (even then they weren’t entirely sure). After getting frustrated with their customer service team they finally mentioned the company due to pick him up (not RAC but a recovery company). He called them directly, they said they could get to him in two hours, but they agreed that they would arrange pick up in the morning the following day with a 1 hour notice so that he can come home to sleep. How the hell is RAC unable to organise anything like this or at least communicate properly with their customers to work out the best solution. Thank goodness we were relatively close to home, I cannot imagine what we would have done with two small kids if we had been far away! Utter disgrace of a company, we will be cancelling with them and going back to the AA.