Absolutely awful. Where do you start? I took out a one year membership expecting it to just lapse at the end of that year with the option to renew at my will. They seem to hike the cost for the second year and make it as problematic as possible to cancel. They then took £209 from our account without permission. And then wanted £25 for asking for the money back. Getting the money back seems impossible. Poor customer service. Call centre full of inexperience, takes a age to speak to anybody. Fob off experts. The RAC use contract breakdown services for recovery. You can access these through 'Greenflag' for a fraction of the cost. You are not getting a premium service with the RAC, You are being shafted.