One star is too much! Broke down at 2.30pm. RAC coudn't find my details to start with because I wasn't on the correct system! Then advised that high volume of breakdowns due to good weather and relaxation of Covid lockdown rules. Advised that would be attended within 6 hours! Got texts advising that working hard to attend but too busy attending earlier breakdowns. Would update in 30 mins. Got same text every 30 mins until 7pm when text advised that we had been prioritised and someone would call shortly. No call until 9pm. Told that a trusted partner would attend soon. Eventually recovered by local firm at 10.45pm. They provided an excellent service but the service and communication from RAC has been appalling. 8 hrs from breakdown to attendance! Phoning to get updates results in lengthy periods of holding and being advised that we will just have to wait. I have been with RAC for 5 years and have never had to call before. I was wrongly under the impression that the RAC provided a first class service. Will switch to another provider at renewal.