Bad customer service. 9 year member with not one call out. Sold car in August 2020. No idea it was on auto renew as never knowingly agree to this. Took payment and even within 14 day cooling off period, just 2nd day after payment taken, holding back £25 or a £35 premium! I have not even got a car to drive! RAC are not human anyone! One email, in my opinion badly worded advising about the renewal. Easily missed! They are a crafty bunch! Was told on phone no managers available as all off with Covid then 2nd person said they had just gone home at end of their shift! Was promised a call this morning, still waiting…..