My husband broke down today 28/07/21 at 4pm, had to request breakdown on line as not taking any calls for breakdown, all they keep doing is texting every 30 mins saying they are busy, no eta like they used to, he finally gets a call a 7pm and said he has to wait for a another call with eta on tow truck, at 8.45pm still had no call, called 0333 and he eventually got through to someone saying no one will get there till at least 11pm he said no one from RAC is keeping him informed they said they’ve passed it on to someone else, at this rate it’ll be early hours of tomorrow if he’s lucky, we’ve been with RAC for 18 years and have hardly used them in all this time and not at all in the last 3/4 years, time to change breakdown company I think. Tow truck has just arrived after 6.5 hours