Our motorbike broke down. Called at 13:30 hrs, advised 3 hour wait and promised regular text updates. Long story short. No updates, my husband called them 8 times. 1st third party recovery vehicle didn’t turn up, 2nd was cancelled by RAC!! We had to abandon our motorbike on an industrial estate lockup and get a taxi the 22 miles to our home (after yet another call to RAC demanding they pay for and book said taxi). We eventually arrived home at 21:00 hrs. Cold and wet (a storm brewed as we waited) hungry, we hadn’t eaten all day, being no where near to any cafes, pubs or restaurants! Truly shocking. The ‘Royal’ should definitely be removed from the RAC and we will be cancelling our membership and changing to AA or Greenflag in future.