I am a disabled driver and I recently visited my friend in West Yorkshire in my Motability car. While there the car developed a strong fuel smell inside the car while driving. I called the RAC and arranged for a patrol to look at the car. Despite numerous calls to explain that the car was in a car park where it would be locked in at 6pm, we were still waiting three and a half hours later in the hot sun while sitting on a stone wall. (The Motability website claim a time of around 45 minutes for the RAC attending). On one of my calls to the RAC, I was asked if we could push the car out of the car park, now, considering this is Motability RAC for assisting disabled drivers, I was astounded at the suggestion. I have a serious physical disability and my friend has a heart condition, hip replacement and has diabetes), so a thoughtless and stupid suggestion by them really. 6pm came and went, no sign of the RAC, no contact, so they arranged for a pre-paid taxi to my home address, 80 miles away. The very next day I was woken up at home at 7am (ish) by a phone call from an RAC patrol, they said that they were 30 minutes away from my car. I explained the situation that I was 80 miles away at home and I had to book another RAC taxi to get back to my car. Another RAC pre-paid taxi was booked and I was delivered the 80 miles back to my car. Fortunately, I only had to wait 30 minutes this time for the RAC patrol. The RAC technician confirmed the strong petrol smell, however couldn't find any external fuel leaks, so the car was recovered to Lancaster Honda for investigation. I then ordered another taxi to take me home from Lancaster Honda. The experience was highly frustrating with regards to the service. Communication was very poor, I received little in the way of updates during the long wait on the first day. I contacted RAC complaints by phone, however, I felt I was being paid lip service hence my review.