We are a business customer with RAC, we have been with them for two years. The service is terrible ,the average response time to answer the phone is more than 30 minutes and once someone answers the phone, they transfer you to another department! 9/10 times they send Richford Motors and they never turn up after 6-8 hours and they tell the RAC that someone will be there in 90 minutes. In addition, they deceive the customer and the RAC by saying that the driver is stuck in traffic e.t.c. We keep trying to speak to the RAC’s supervisors and managers but the RAC said they will call you back but I’ve never received a call back ever. I’m glad that our contract is finishing in 6 months time, I would never recommend signing it without checking their services. But you cannot check the services without joining the RAC as far as I know. But if you can please join the AA as their service is Top-Class.