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Another dissapointed customer
Have paid to have RAC cover for piece of mind. However, when we came to use them for the first time it was a shambles. Their 'system' was playing up and couldn't find us despite the app having all the correct details showing. Also the online reporting didn't work and directed us to call. We are still awaiting recovery to a garage 36hrs later and getting nothing but excuses and the 3rd party company they've directed to recover my vehicle keep saying they have higher priority calls so have now have missed 2 collection windows. It is a shambles for a supposedly reputable company and I will be cancelling my policy ASAP as they do not give piece of mind or effective breakdown and recovery! Definitely avoid!
3 years ago
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RAC has a 1.4 average rating from 2,793 reviews

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