APPALLING, Shameful, Disgusting service. I had a puncture on the rear tyre of my motorcycle and at 13.35 rang the RAC for help after i couldn't get help anywhere else. They said there would be a delay(ok) they didn't say there would be a 10.5hr delay. Oh sorry you were lost in the system they said, we'll get this resolved ASAP they said. That was at the 8hr mark. I spotted an RAC van and went to ask the couple whose car it was how long they had waited, 45min was the answer. How the hell is this possible, 10.5 HRS Jeezus. If i could leave a minus star i would.