Just a terrible service. The initial person turned up quite quickly and let us know we would need to be towed. After that is when it all went wrong. Zero communication until I spotted the truck that couldn't find us. Then found out the truck wouldn't take our dog in the cabin (which I now understand is common). We had made it clear at the start that we had a dog. Then also turned out that we were only being taken an hour down the road and not home (I have full coverage). Seemed that only when we were dropped off did they order the next leg. 4 hours later there was no update. Took 1 hour and 45 minutes to get through. Only to be told that the contract had been rejected. Perhaps make sure you can provide your service for the price we all pay. I have Onward Travel so they suggested a taxi. When I asked what happens with the car they suggested I leave the keys with a shop or on a wheel. They didn't seem keen when I asked if they accept responsibility if the car is stolen. I asked for it to be escalated and for someone to contact me. Obviously did not happen. In the end I paid a ridiculous sum to get a private contractor to take me home. I arranged something in 5 minutes that RAC couldn't manage in over 12 hours.