Having read the reviews below I can see I am not alone in my experience. My daughter drove a 180 mile round trip to collect me after my motorcycle punctured a rear tyre. The alternative would have been to wait over six hours for the RAC to respond - their contractor finally arrived at 1am and phoned me to tell me. Thank you Auto Vehicle Specialists from Kidderminster - you are an example that RAC would do best to emulate. I wrote complaining to RAC CEO David Hobday and received an email response from a Customer Care (sic) Officer that said "I want to assure you that we take matters such as these very seriously", so seriously in fact that it will take up to 20 working days to respond. Presumably they have so many complaints to deal with and/or don't care about their customers. Suitable adjectives for the RAC are "woeful", "shameful", "incompetent", "ineffective", "atrocious" - I could go on but nothing will change. They will continue to put profit - and Mr Hobday's salary & bonus - ahead of customer care.