Still not had the “ high level customer complaints manager - Craig “ call me back to explain why their call out technician never arrived within the 3 hours I was told to expect him despite me phoning the RAC 5 times to seek updates . Technician never turned up instead I was told eventually after pushing them that they’ll provide a taxi to get me home and they’d sort out a recovery in the morning ! Question I’m asking is - When within the 3 hour wait was RAC going to explain to me that the Technician would not be arriving ??? And to make matters worse , I spoke to RAC onward travel assistance staff member named Paul ( told me he’s from the Manchester office ) his contact number is 0330 3328406 time of call 09.50am today Saturday 4th Sept 2021 this idiot clearly has zero customer service skills he’s rude abrupt ill mannered and talks to you like he’s a police officer ! Absolute pathetic individual that does not know how to treat his customers with respect good manners and etiquette !! DO NOT JOIN RAC - THEY REALLY DO NOT CARE ABOUT YOU !!!!