As with most of the reveiws unfortunately I cannot give 0 stars. Arranged for recovery home for vehicle and 2 adults and 2 children age 7 and 8, they had 36 hours notice and still sent wrong vehicle. This was at 9am, they kept promising it would be sorted and in total 29 outgoing and incoming calls made. Eventually sent a hire vehicle at 9.30pm so 13 hours stood on a car park as only place that had signal and then had to drive home from Cornwall to Preston. Rang to enquire where our vehicle was about a week later (gave them time as we still had hire vehicle) and told nothing logged on their system at all, no record of vehicle or the 29 phone calls, no calls back when promised, email received when complained was all about them blaming the staycation and COVID. Absolutely diabolical......