My wife and I were left over 10 hours on the side of the road, it wasn’t even RAC that recovered us in the end, it was the police because we were on the side of a dual carriageway. The police use the same recovery agent for that area as RAC and when they arrived they said that they hadn’t had a single RAC job all night so they hadn’t even tried. It was a night of deceit and lies as we were left in torrential rain, forced to either be soaking wet or unsafe in the car. It ended up being a bit of both and my wife was well on her way to hyperthermia. It’s been nearly 8 weeks since we had to pay our own impound fees and lost out on lots of money, we are still struggling financially now as a result and RAC have made little to no effort to reimburse that following our complaint, disgusted doesn’t even come close to how I feel regarding this.