Appalling experience twice within 6 weeks or so. Lots of hanging around "on hold" whilst their deliberately annoying "hold music" plays just one track endlessly on repeat, designed to encourage you to hang up and not bother. Several hours of waiting at the side of the motorway, in the cold and dark, with only their text messages for comfort. Continuing lies about how "busy" they are, how "hard" they are working and never ever giving an expected time of arrival for their patrolman. Eventually their contractor turns up and explains that they are not allowed to pick me up along with my car, due to Covid. (The RAC seem to be one in a long line of companies who have used Covid as a profit-generating opportunity.) It was only due to his personal integrity that he didn't leave me stranded at the side of the motorway, which is what the RAC wanted to do, in the dark and rain at 11'o'clock. Even my complaint was handled poorly, offering no more than a few "sorries" in a badly written letter and £25! My membership is now cancelled, card ripped up and returned and now looking for proper breakdown cover by companies that actually care.