Where do I start with the list of issues? Such an incredibly poor service demonstrated now as compared to years ago. Our only two interactions with requiring assistance recently were, unfortunately, astonishingly awful. Our car broke down on the motorway a few weeks ago- although attendance was prompt, the first question poised to us was ‘why have you rang RAC, I can’t fix your car, you should just get someone to tow it’. Obviously the purpose of breakdown cover requires explanation to their staff. The second occasion - we arranged for our car in advance to be towed to the garage. RAC turned up- from the off, aggressive and nonchalant. Churlish, rude and abrupt, it was not a welcoming experience. Despite a pre arranged booking, and our cover allowing tows within a 10 mile radius , the individual was insistent that the garage was 15 miles away (despite demonstrating via the RAC route planner that it was 10 miles), therefore refusing to take the car. We had explained in the booking that we also needed to be taken, yet we were told no one else was allowed in their van (policy states this is acceptable and expected, with face masks, and also agreed on the original phone call). Whilst we were on the phone to speak to the manager to complain about their behaviour, he told us he was going to get diesel in the meantime . We then discover that he had complained that we were aggressive, so had no intention of returning to see the outcome . A complete fabrication- we were disgusted. RAC cover is a feature through my partners bank account- tomorrow we will be cancelling this paid for package as it is not fit for purpose. This issue has cost us £170- folks, don’t waste your money on the RAC