called rac (first time Iv ever had to after 10 years membership) at 7 pm as car had imobilised on a garage forecourt, I had my 10 year old son with me, and had been trying already for 20 mins to get car running, they told me if i had not been contacted within 2 hours to call.. i then recieved a string of automated messages apologising for the delay, and saying they would be in contact within 30 mins.. called them after 3 hours, and was told they were very busy.. continued getting messages every 30 mins, by 11.30 (4 1/2 hours later) I called again, we had been sitting on a garage forecourt for near 5 hours, the garage had closed, it was dark cold raining and my son was upset and hungry, i explained this and was told they could either cancel the job and do it tomorrow, or we could wait with an eta of approx 5 hours!, although they could offer me a taxi home (6 miles) and then call me when patrol was 1/2 an hour away, at which point I would need to get back to the car.. meaning staying up all night waiting for the call then getting my son out of bed trying to book at taxi at 4.30 am getting car fixed or towed then getting to work for 8.. I told them to cancel the job, send a taxi to take me back to work to pick up another car, and leave it at that I'd sort it myself.. seriously unbelievable, felt very sorry for the people on the phone as not their fault.. so after several text messages, and two more calls they anounce a taxi will arrive by 12.30 am!.. so another 3/4 hour wait.. I could have booked one and been at work within ten mins if id done it myself!.. rac you are a total joke, Im about to call you and tell you so, this is supposed to be you "business" recovery plan.. shocking. fail. goodbye rac thanks for nothing