I broke down in a lonely country lane phoned the RAC at 4-15. I had 2 texts from the RAC on my mobile by 7-30 my mobile phone battery was flat. Luckily I had company with me as the recovery vehicle did not come until 12-15. I have complained but Customer Care Team are very unhelpful. I have escalated the complaint to the RAC CEO only to be answered by Customer Care Team again. Yet again their response is very unhelpful. The compensation is totally inadequate for an 8 hour wait in a cold cramped Landrover in a lonely country lane. As the pick was soo late the vehicle had to be taken home & the RAC recalled to take vehicle to the local garage. I have discovered RAC have classed this as 2 call outs. I now can only call out the RAC once between now and September 2022. Any more call outs will have to be paid for. I would never recommend RAC to friends after being a member since 96.