Absolutely disgusting service, my car broke down on the motorway with my three young children all under ten suffering from the cold weather, took hours for the patrol to arrive. Service represnetatives on the phone are very poor and showed a complete lack of professionalism, care and competence, they reported conflicting information. The thrid party tow truck they finallly arranged decided to drop us off at further services. We once again had to wait for another non RAC truck to arrive and finally take us home. All in all in took close to 7 hours to get us home which was approximately 75miles from where we broke down. Shocking service! I would advise going with another reputable breakdown company, preferably one with its own adequate fleet.