Despite paying for breakdown and onwards travel cover for anywhere in the country, we were left waiting for 9 HOURS in a freezing car with no food, water or bathroom. Every member of staff I spoke to would ask for details that they then did not take down. The manager I spoke to on the phone was incredibly callous and called me patronising when i said I didn’t want to be locked in a car park overnight. I was repeatedly told ‘we are trying our best’ despite absolutely nothing having been done. She told us we would have to just stay there despite being three scared women. We had to push our car down 2 levels of a multi-storey and then wait hours for a tow to come, who then dropped us in the middle of nowhere in pitch black for over an hour because RAC hadn’t bothered to arrange another tow. THEY WILL LEAVE YOU STRANDED AND THE CUSTOMER SERVICE TEAM DO NOT CARE. I will be going to the ombudsman as I don’t believe they can advertise the service they’re providing and don’t want anyone else to rely on them and feel as unsafe as I did.