I called at 8.12 on Saturday 27th November to report our breakdown. I was told the recovery time of 45-60 minutes, bearing in mind I had a child with me and was advised to leave the car. We were left in the freezing cold on a verge side of a busy dual carriageway. I was lied to again and again when I called for an update. I was sent the central message to say they were working on the recover and would be with us soon. After over 2 hours of waiting in the freezing cold, trying to reassure my child, I was then told it could be another 3-4 hours wait. I am so angry about the lies, also that no other solution was offered, I had to ask for a taxi to get my child safe and out of the cold and was told that a taxi wouldn't come to the lay-by, is that because it's dangerous!!! Ok for a child to be left out on the icy, slippy verge. I have been disgusted by the lack of customer care and have not yet been given any truthful answers.