Disgusting service, wish I could leave zero stars. I could honestly write a book about my terrible experience with RAC but I will try to keep it as short as I can. So I am paying £14 a month for a full membership which covers me for unlimited callout and up two days car hire. The reason I went for the advanced membership to be covered in every department in case of a breakdown as I have a business of my own which heavily relies on my car. So my car breakdowns Monday evening. Patrol arrives within the hour fairly and gets the car booked in for 9am Tuesday to be towed and taken to my mechanic as it had a dead alternator. No one turns up in the morning I rang them up, got told to wait and recovery will arrive within the next two hour, also got booked in for a replacement car which I got told I will get before 5pm. No recovery arrives and I rang every hour for an update since and only to be told ( we are sorry , we will escalate it for and there is nothing else we can do ) the whole day. Gets to 4pm and I get told no replacement car available and still no recovery. I start to lose patients as I have lost a full day work. My complaints gets passed over to the special intervention team and a manger gets put on on my case. She apologised and promised me the car will be picked up in the morning between 10-10:30 and a replacement car will arrive 12:30 . she promised she would deal with it herself and gave me a direct number to call if there is any issues. Wednesday morning, still no recovery so I rang again and get told the exact same things I have been hearing all day the day before. I asked to speak with the manger and I get told I will receive a call within half hour . Same thing happens every hour I am forced to ring . Recovery gets booked in and strongly promised for 1:30 the 2:26 . To end the story .. day about to end and garage about to close still no recovery , no replacement car and no call from the manager. All I have is a phone full of messages saying someone will call you shortly, job has been assigned and they are on their way to you. So after two days of waiting , I am forced to get private recovery and use taxies as I could not have my business being closed any longer. Two days business being closed Ended up paying more than £200 on private recovery and taxies. Completely drained with no energy left after being on for two days. I cancelled my membership and got the same one with GreenFlag which cost me £5 a month. I have referred the matter to financial ombudsman and will hire a solicitor if I have to to recover my loses. Two things still sticks at the back of my head. 1- On Tuesday I got told by one of the members that there were more priorities than me with motorways breakdowns and it resulted on recoveries on the way to me being cancelled and send elsewhere. 2- On Wednesday after complaining about a replacement car I got told that replacement cars were subject to availability and it was written in terms and condition and if I am not happy about it I am free to go make complaints and there will be nothing I could gain from it.