If I could've left zero stars I would. I rang to cancel my membership 2 weeks before expiry. However, they still took the money from my bank account. I rang to discuss and was put through to the most confrontational and rude customer service assistant I have ever spoken to in my life! She virtually accused me of lying and constantly spoke over me. Eventually, she agreed to a part refund (it will take 8-14 days!) but charged me with a £35 cancellation fee. I have now made an official complaint about this and her extremely rude manner. My money will spend anywhere and it certainly won't be with the RAC be that now or in the future. Disgusting customer service.