As other people have written, 1 star is being generous. I called the RAC and was told I would need to wait for 3 hours as they were busy which I understood. After 4 hours I called up and they said they were still trying to find a vehicle to recover my car. I was constantly lied to saying the recover vehicle will be with you soon. After 9 hours waiting in the car (which was 3 in the morning) they said I best get a taxi home as there were no recovery vehicles available (24 hour service I was told) and they would try and arrange my car to be recovered in the morning. Next morning I phoned up from home for an update and said the recovery vehicle was expected to be at my car at around 10:20 and they would notify me when 30 mins away. Around 11 I get a phone call saying that the recovery vehicle was at my car and where was I, less than 5 misn after I called the RAC for an update. By the time I was able to arrange a taxi the vehicle was stood down due to no fault of my own. After chasing the RAC to arrange another recovery vehicle there was no communication on what was happening. After around 20 hours I cancelled the recovery as I managed to arrange with a local company to collect the car and drop it at a local garage, all within 60 mins. I am currently in the complaints process to try and recover my recovery fee and membership fee and am being passed from pillar to post. Luckily it was just me in the car, if it had been my wife and family it would have been a different matter and I would avoid using the RAC again at all costs. We went for the RAC as we felt they are a well respected company and I thought they could be trusted, I now know that is wrong from my experience and reading the reviews of others.