We waited over 5 hours, and abysmal customer service and misinformation whilst stuck in a car with 2 children with special needs in the freezing cold, they lied when they asked where they were and told us they would be 15 minutes for and took 2 more hours. To clarify we were parked on double yellow lines and were blocking a fire exit. When the only thing wrong with it was the battery and took about 10 mins to fix! Also tried to offer us a battery for £229 which is way overpriced and exploitive.
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