I KNOW IS EVERYBODY STRUGLING DURING COVID TIMES BUT INCOMPETENCE IS THE SAME AT ANY TIME! I've got driver broken down on M4 and waiting for seven hours and recovery time just being added and added. Just been advised by one of numerous advisers I spoke during the day that only three hours later RAC passed my case to correct Commercial department even when I insisted on first call that van is long wheel base and must be handled by appropriate recovery vehicle. This is third instance during 2020 where RAC can't process it call out correctly and never made recovery vehicle to arrive in less that six hours. What can I say - BOOOOOOOO! Time to call AA update 8.5 hours still waiting! Miracle!!! we started 1:10pm and 21:37pm recovery truck arrives. 22:05pm celebrated too early as recovery truck has problem with platform and can't load van up :( 22:13pm van loaded up and driver in the taxi over three hours until gets home. to be continued tomorrow, we will see how RAC will manage to get van to designated address two hundred miles away as promised. I wonder does anyone @ RAC look at customers feedback? Thank you Conor for noticing my feedback. The recovery ordeal is not finished as yet. All though driver after many hour waiting on M4 has been taken home by taxi I'm still waiting for RAC to advise when van will be delivered back to us. I hope at least this part of service will be without delays. ***Two days later, I'm wrong as van still not delivered and it will not be delivered over the weekend. So looks that recovery will go in to day 5! GREAT SERVICE RAC! ***