My work colleague broke down today in his van . He has had the worst service ever, left stranded on the motorway in the freezing cold for over 8 hours , eventually been towed to services by a 3rd party the RAC Arranged and now awaiting the RAC to recover the van and himself . I’ll be suprised if he’s not ill with the amount of time he’s been stood in the cold today . The call was made to the RAC around 2pm today and he was only collected 10.30pm from the M1, taken to services and made to wait for the RAC to come back for him. It will be after 1am by the time he’s home . This really gas been the worst service ever . I felt so strongly that I had to write something as a review as I have been worried about my friend all day being out in this weather. The RAC advisor had originally said somebody would be with him within 45 minutes further calls lead to additional hours and further calls still lead to more lies being told. I am particularly upset about this because I myself have recently taken out a policy with the RAC for my own vehicle and the very thought of being treated this way really makes me very anxious. Wish i had stayed with the AA And will certainly be looking into switching back to another service.