As with others minus stars would be better. Called them at 21:20 last night explained no headlights were working except beam. Was told someone would be out within 2 hours and explained I was lone female in an unknown area. Said they would prioritise big joke 3 phone calls later already exceeded the 2 hours getting cold a man turned up with a recovery lorry, not a tow truck. He then explained he couldn't actually look at the car as he has no qualifications and was just a mover. They just forgot to tell him where he was moving me to so when I explained it was 70 miles away he said he only does local. Contacted Rac again took 20 mins to answer now midnight and getting colder snotty person on the phone tells me their agent has assessed the vehicle and can't fix it. How can an unqualified person assess a vehicle? Doesn't even know where to look for fuses. Not his fault and he did the best he could under the circumstances. Rac then proceeds to blame the contractor and tell me it will take 4 to 5 hours for a recovery vehicle because the unqualified lorry driver can't fix it. Absolutely ridiculous and not what I'm paying for wasn't going to wait that long in a city I didn't know so had to take my chances and blind everyone with my beam on. I pay for peace of mind and this wasn't it will be cancelling the whole families memberships and looking elsewhere. It's the second time in 13 months I've used them and the first time was a bad experience also. Faulty alternator so he wanted to charge me over £200 to put a new battery on. I'm no mechanic either but even I know the new battery wouldn't charge if the alternator is faulty. Offered to charge my battery while he followed me half way home but he didn't have time to follow me the full 45 miles because he was busy. Disgraceful service and I must be paying at least £500 a year for everyone to be covered.