I would like to share my experience with RAC recovery service. We are with RAC, as members, for 2 years. We used their service for the first time on 7th December 2021. And they made it the worst day of the year! Early morning on 7th December I was dropping my wife to the airport. We left our house 4 hours earlier before the flight (meanwhile my 3 children were waiting for me at home to be dropped off to school). There was 15 minutes left till Luton Airport when we punctured our car tire. It was flat and that happened at 6:30am... We reported to RAC at 6:45am and we were told that help would come between 20 minutes to 2 hours. Now to make a shorter story: that time was enough to catch my wife's flight! We waited 5 hours for help but no one arrived!!! We missed the flight and I had to take a day off work (£150). My friend helped us at his own price (£90). In the tire shop I paid for a new tire £130 and I was left in a bad mood for the rest of the day. I made an official complaint to RAC and the answer I got from them was very disappointing.They said it was my own decision to leave the place of accident (after 5 hours of waiting!!!) and they refused to cover any of my own expenses which they should cover in 100% in a situation like this!!! That will be the last journey with this company because I can't trust the them anymore...