BUYER BEWARE. Do NOT purchase breakdown cover from the RAC.
I have been a member of the RAC for 53 years and can honestly say that when using their services on probably no more than 8 occasions over the years they have provided an acceptable service. I can't remember waiting more than an hour or more and so continued to buy my annual breakdown cover.
Since the early years when my vehicles were not as reliable I have been lucky enough to own newer and more reliable cars and therefore not needed their services for many years now. Unfortunately when driving my classic car it broke down and so I had to call upon the services of the RAC. That's when I have realised that the RAC are not fit for purpose. I was given an eta of 2 hours which came and went. I called them to be advised that it would be a further 2 hours. By this time it was dark and I was freezing cold. After explaining that I was 72 years old and had broken down in a dangerous place I was put as a vulnerable case but the eta couldn't be changed and kept using covid as an excuse as to why I would have to wait. After that 2 hours had come and gone I rang again to be told that my new eta was another 2 hours away. I had already waited for nearly 6 hours and so decided to make my own arrangements to get home.
Making a formal complaint the next day I eventually received an email apologising for their failure but still blaming everything on the effect of Covid. The bottom line is after all my years of paying for a service that I hadn't needed to use the time when I really needed their help it was non existence.
To me the RAC is a business NOT fit for purpose.
I certainly won't be renewing my membership ever again.
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